Categorized | Mark Timmons

You Get What You Give

You Get What You Give

From Seth Godin’s Blog:

Seth Godin - A Wierd-Looking Smart Guy!

Seth Godin - A Wierd-Looking Smart Guy!

How To Lose an Argument Online

  1. Have an argument. Once you start an argument, not a discussion, you’ve already lost. Think about it: have you ever changed your mind because someone online started yelling at you? They might get you to shut up, but it’s unlikely they’ve actually changed your opinion.
  2. Forget the pitfalls of Godwin’s law. Any time you mention Hitler or even Communist China or Bill O’Reilly, you’ve lost.
  3. Use faulty analogies. If someone is trying to make a point about, say, health care, try to make an analogy to something conceptually unrelated, like the space shuttle program, and you’ve lost.
  4. Question motives. The best way to get someone annoyed and then have them ignore you is to bypass any thoughtful discussion of facts and instead question what’s in it for the person on the other end. Make assumptions about their motivations and lose their respect.
  5. Act anonymously. What are the chances that heckled comments from the bleachers will have an impact?
  6. Threaten to take action in another venue. Insist that this will come back to haunt the other person. Guarantee you will spread the word or stop purchasing.
  7. Bring up the slippery slope. Actually, the slope isn’t that slippery. People don’t end up marrying dogs, becoming cannibals or harvesting organs because of changes in organization, technology or law.
  8. Go to the edges. This is a variant of the slippery slope, in which you bring up extremes at either end of whatever spectrum is being discussed.

Earn a reputation. Have a conversation. Ask questions. Describe possible outcomes of a point of view. Make connections. Give the other person the benefit of the doubt. Align objectives then describe a better outcome. Show up. Smile.

 

Benefit of the doubt

 
It’s almost impossible to communicate something clearly and succinctly to everyone, all the time.

So misunderstandings occur.

We misunderstand a comment or a gesture or a policy or a contract.

And then what happens?

Well, if we’re engaged with someone we like or trust, we give them the benefit of the doubt. We either assume that what they actually meant was the thing we expected from someone like them, or we ask about it.

If we’re engaged with a stranger or someone we don’t trust, we assume the worst.

The challenge, then, is to earn the benefit of the doubt. How many of your customers, prospects, vendors, regulators and colleagues give you the benefit of the doubt?

If you worked at it, could you make that number increase?

That’s it.  Take it for what it’s worth!

About Mark Timmons

When you see the invisible, you can do the impossible!

7 Responses to “You Get What You Give”

  1. Badger says:

    Did someone in class upset the teacher?

    “Anytime you mention Bill O’Reilly you have already lost.” Thanks for mentioning that bozo.

    Godwin’s law? Did someone make a comparison to Hitler in here? I missed it.

    “How many of your customers, prospects, vendors, regulators and colleagues give you the benefit of the doubt?”

    None. Thank the universe I have no more of those folks in my life. I am retired and my life is mine.

    Maybe you should send this thread along to Frankenjamie. They need it more than we do.

  2. A Shot of Haeger says:

    That Seth Godin guy is really interesting.

  3. Badger says:

    He looks like Jean-Luc Picard.

    Now there was an interesting guy.

  4. Ken says:

    Mark – I enjoyed your poem!

    Never trust a person that shaves their head. Never vote for a person that goes by their middle name. Always try to tell a joke.

    LawDog – Did you give your smiley face a beta blocker?

  5. Magic Johnson says:

    I vote for the Hale-bop guy, he should be the face of this blog.

  6. lawdog says:

    Smiley’s been eating a lot of garlic to lower his cholesterol and gobbling aspirin–the “new age option” for those with no health insurance and heart disease. ;)

Trackbacks/Pingbacks


Mandatory Daily Dodger Reading